FAQ

Yes! All of our prices are listed in British Pounds (GBP) and include all applicable tax. We dislike hidden costs as much as you do so, the price you see is the price you pay!

The quickest and easiest way is to book directly through our website. You can also email our office to ask for a call back and one of our friendly Guest Services Agents will get in contact with you. We also accept all major credit and debit cards.

For our day tours, cancel more than 24 hours before departure for a full refund or transfer to another date or tour. Cancellations 24 hours or less before departure are not eligible for a refund or transfer.

Check the cancellation conditions shown in FareHarbor for your chosen product when booking. Gift cards and vouchers are non-refundable. Please see our terms and conditions for full details.

We will never try and up-sell anything to you during your tour, however, during your booking with us, you will have options to add entry tickets or discounts to other tours on some of our tours. 

Unless unsafe, all our tours run rain or shine – we are in the UK which means it may rain here and there… 🙂 Regardless of the weather, we assure you that your day will be fab.

We do not issue tickets. You will be given a reference number when booking and this is all you require to board our vehicle or join a walking tour.  If you book online, your reference number will appear on your confirmation email which can be printed out once your booking has been confirmed.

We do our best to offer accessible tours where possible. All tours are marked whether these are accessible or what may be a barrier during the tour. If you are in doubt, email us at [email protected] and we will help in any way we can.

Pets or animals of any nature are not permitted on board except for guide dogs or hearing dogs. Please talk with us before booking if you intend to take a guide/hearing dog on your tour.

If you’ve had a great experience and you feel your tour guide deserves a gratuity, it will be accepted with thanks.